EasyCare, Inc. Warranty and Product Return Policy:

(End User Instructions)
EasyCare, Inc. offers a 90 day ( from date of purchase ) repair or replacement guarantee on quality and workmanship for all merchandise manufactured under the EasyCare or Old Mac’s label. Please keep your original proof of purchase documents during the warranty period. While this guarantee is generally very broad in nature, it does not cover abnormal wear, misuse or abuse.

Products returned for evaluation must be washed clean and free of debris, dirt, sand and manure. Failure to return clean product will result in product (s) being shipped back at sender’s expense or a $10.00 cleaning fee will be assessed.

Damage inflicted by omnivorous horses, rodents or other unusual abuse is not covered.

If you have purchased a Horse Boot product, and your boot fails during warranty, it is generally a minor hardware issue. Please bear in mind, that most components of any of our horse boots are either replaceable or repairable. This includes wire laces, cables, buckles, gears, rollers, screws and straps. Many repairs can be easily accomplished with simple household tools. Depending on the individual circumstances, EasyCare will either provide the repair parts for your use, or ask that you return the boots to us for evaluation. We will then repair or replace at our discretion.

Specifically:

1. Returns for credit only (refund of purchase price only):

Products must be in new, in unused condition, free of dirt and wear marks. It is your responsibility to evaluate the fit of your new product in a manner where you may return it in new condition if you have doubts about the fit. Be certain that you know the return policy of product purchased from dealers other than direct from EasyCare (the manufacturer). EasyCare will not give credit for product purchased elsewhere. Return to point of purchase in that circumstance. Also, all brochures, inserts and/or free gifts must accompany returned items.

2. Exchanges of new product (size or color issue): EasyCare will only exchange NEW items with same product style and model. for same product when requested with NEW items only. You may exchange for a different size or color exchange only, no exceptions. If you wish to have a different style of horse boot, etc., you must return new item for refund (original point of purchase) and then purchase your new choice.

3. Warranty failure (used product that is within 90 days of purchase): EasyCare will either provide repair parts directly to you, or repair/replace after our evaluation. Please note addendum below if you are an Australian customer of Easycare Down Under.

4. Not under warranty: (over 90 days or no proof of purchase): Repair parts may be purchased from your local dealer or EasyCare, or product may be returned for evaluation and possible repair (parts, labor and freight charges will apply).

5. Freight charges (outside warranty period): Freight charges to and from EasyCare Down Under for repairs, exchanges and items outside the warranty period will be the purchaser’s responsibility.

7. EasyCare staff is always willing to discuss any specific issues you may have regarding the performance of your EasyCare or Old Mac’s products. Please contact us at 800-447-8836 or email to admin@easycareinc.com. Visit our website www.easycareinc.com for tips and product information that will help with the use of any of our product line.


Addendum:
Customers of Easycare Down Under in Australia please note:

Only warranty issues for boots and accessories purchased from Easycare Down Under in Australia can be dealt with by Easycare Down Under in Australia. For all other problems please refer them to your point of purchase.

If you have problems and the item is within the warranty period please contact us on 02 6493 6955 (business hours) or by email to easycaredownunder@bigpond.com Proof of purchase will need to be presented when the item is returned for replacement/repair.

Please send return the product to Easycare Down Under, P.O. Box 5020 Cobargo NSW 2550. Returns for product that is outside warranty or does not have proof of purchase will be refused unless prior arrangements have been made with Easycare Down Under.

For warranty issues arising from boots supplied by your Professional Hoof Care provider and sourced from Easycare Down Under it is still necessary to return with your boots, a dated receipt from that particular Hoof Care Provider (or similar proof of purchase). If your Hoof Care Provider returns the boots be sure they enclose your postal address so we can then return the product directly to you.

Most components of any Easycare horse boot are either replaceable or repairable. This includes wire laces, cables, buckles, gears, rollers, screws and straps. Many repairs can be easily accomplished with simple household tools instead of returning the entire boot. This often allows for next day return, and avoids posting the boots back and forth, and gets the customer out riding again more quickly!

Depending on the individual circumstances, EasyCare Down Under will either provide the repair parts for your use, or ask that you return the boots to us for evaluation. We will then repair or replace at our discretion.

Where possible returns/repairs will be dealt with within days and returned by Australia Post. If the purchaser desires another method of return the difference in the cost is the purchaser’s responsibility.

ITEMS OUTSIDE WARRANTY - (over 90 days) or WITHOUT PROOF OF PURCHASE: Charges for repairs, exchanges, and labour will be incurred. For items outside the warranty return postal charges will also be the responsibility of the purchaser.

Equethy Pty. Ltd. trading as Easycare Down Under ABN 52 115 071 871